Shipping Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At M.A.S., we aim to process and ship your order as quickly as possible.

 

Order Processing

Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

 

Shipping Times

Estimated shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

• Domestic orders: [Insert estimate]

• International orders: [Insert estimate]

Shipping times are estimates only and are not guaranteed.

 

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Any free shipping promotions will be clearly displayed on the website.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, where available.

 

Delays

We are not responsible for delays caused by:

 

• Shipping carriers

• Customs processing

• Weather conditions

• Incorrect shipping information provided by the customer

• Other circumstances outside our control

 

 

Incorrect Addresses

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

 

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, M.A.S. is not responsible for lost, stolen, or delayed packages. If your package arrives damaged, please contact us at [Insert Contact Email] within 7 days of delivery and include your order number and clear photos of the package and product.

 

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by their country.

 

Contact Us

If you have any questions about shipping, contact us at:

M.A.S.

Email: [Insert Contact Email]

 

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Refund Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At M.A.S., we want you to feel confident when shopping with us.

 

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

• Be unused or gently used, depending on the nature of the product

• Be in its original packaging where possible

• Not be damaged due to misuse, mishandling, or improper care

• Be accompanied by proof of purchase

For hygiene and safety reasons, we reserve the right to refuse returns on personal care items that have been excessively used, damaged, or returned in unsanitary condition.

 

Non-Returnable Items

 

We do not accept returns for:

 

• Final sale items

• Gift cards

• Items damaged through improper use

• Products returned without proof of purchase

• Items that present hygiene concerns, where applicable

 

 

How to Start a Return

To request a return, email us at [Insert Contact Email] with:

• Your order number

• The reason for your return

• Photos, if the item is damaged or defective

If your return is approved, we will provide instructions for the next steps.

 

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [Insert Contact Email] with your order number and photos of the issue. We will work with you to resolve it as quickly as possible.

 

Exchanges

We do not guarantee direct exchanges. If you would like a different item, the fastest option is usually to request a return, if eligible, and place a new order.

 

Contact Us

If you have any questions about returns or refunds, contact us at:

M.A.S.

Email: [Insert Contact Email]